Question 1

What exactly is Syniq 'Business OS'?

Accepted Answer

Syniq Business OS is a comprehensive platform that combines essential business tools—CRM, Project Management, Invoicing, and Accounting—into a single, unified operating system. Unlike disjointed SaaS tools, Syniq allows your data to flow seamlessly between departments, giving you a 'Central Nervous System' for your entire agency or business.

Question 2

How is Syniq different from tools like HubSpot or Monday.com?

Accepted Answer

Most platforms are either rigid 'one-size-fits-all' SaaS or complex blank slates that require months of setup. Syniq offers a 'Hybrid' model: you get a robust, pre-built Business OS out of the box, but we also provide an engineering team to build custom modules specifically for your unique workflows. It's the stability of SaaS with the flexibility of custom software.

Question 3

Is Syniq suitable for small businesses or just enterprises?

Accepted Answer

We are built for growth-focused SMEs and agencies. Our 'Starter' plan is perfect for small teams needing core organization, while our 'Business' and 'Enterprise' plans scale with you, offering advanced features like custom reporting, dedicated account management, and bespoke module development.

Question 4

How does the pricing model work?

Accepted Answer

We use a tiered subscription model. 'Starter' gives you access to core apps for a small team. 'Pro' unlocks advanced automation and unlimited specialized apps. 'Business' includes our unique Hybrid engineering hours for custom development. We also offer usage-based billing for high-volume API calls or storage, but core features are flat-rate.

Question 5

Does the license fee cover the custom software development?

Accepted Answer

The 'Business' and 'Enterprise' plans include a set number of engineering hours per month for custom configurations and module tweaks. for larger, standalone custom software projects (like a customer-facing portal or mobile app), we scope that strictly as a separate project with a clear Statement of Work, which you then own 100% upon completion.

Question 6

Can I cancel my subscription at any time?

Accepted Answer

Yes, we offer monthly rolling contracts. You can cancel at any time before your next billing cycle. We also offer annual plans with a significant discount (typically 20%), which commit you for 12 months.

Question 7

Do you offer a free trial?

Accepted Answer

Yes, we offer a 14-day comprehensive free trial on our Starter and Pro plans. No credit card is required to start, so you can explore the full ecosystem risk-free.

Question 8

Can I select only the Apps I need?

Accepted Answer

Yes. While the Business OS is most powerful when used as a suite, our 'Starter' plan allows you to pick specific Apps (e.g., just Sales CRM and Operations) if you aren't ready for the full platform. You can enable additional Apps instantly as your needs grow.

Question 9

Does the Sales CRM integrate with my email?

Accepted Answer

Yes, Syniq Sales includes full 2-way email sync (Gmail and Outlook). You can send and receive emails directly from a lead's profile, track open rates, and automate follow-up sequences without leaving the platform.

Question 10

How does the Project Management module handle external clients?

Accepted Answer

Syniq Ops includes a Client Portal feature. You can give your clients restricted, secure access to view project status, approve documents, and upload files, without them seeing your internal communications or financial data.

Question 11

What do you mean by 'we build the software you own'?

Accepted Answer

For purely custom projects (like a mobile app for your customers), we build it on your own infrastructure (or cloud account) and transfer the Intellectual Property (IP) rights to you upon final payment. You aren't 'renting' your core competitive advantage from us; you own it.

Question 12

What tech stack do you use for custom development?

Accepted Answer

We specialize in modern, scalable stacks. primarily React and Next.js for web frontends, React Native for mobile apps, and Node.js/Python for backends. We use Supabase or PostgreSQL for databases, ensuring your tech is industry-standard and maintainable by any developer in the future.

Question 13

How long does a typical custom software project take?

Accepted Answer

Timelines vary by complexity. A simple internal tool or MVP might take 4-6 weeks. A complex, enterprise-grade platform typically takes 3-6 months. We work in 2-week sprints, giving you demoable progress updates every fortnight so you're never in the dark.

Question 14

Is my data secure?

Accepted Answer

Absolutely. We use bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on AWS and Vercel with strict access controls, 24/7 monitoring, and regular automated backups. We are also fully POPIA and GDPR compliant.

Question 15

Do I keep my data if I cancel?

Accepted Answer

Yes. Your data is yours. If you choose to leave Syniq, you can export all your customers, invoices, projects, and leads to standard CSV or JSON formats. We will never hold your data hostage.

Question 16

Where is my data hosted?

Accepted Answer

We default to hosting data in secure data centers closest to your primary operation (e.g., Cape Town for South African clients) to ensure low latency and compliance with data sovereignty laws.

Question 17

What level of support do I get?

Accepted Answer

All plans include email support with a 24-hour SLA. 'Pro' plans get priority queue access. 'Business' and 'Enterprise' plans get a dedicated Account Manager and direct Slack/Teams access to our support engineering team for rapid resolution.

Question 18

Do you offer training for my team?

Accepted Answer

Yes. We provide an extensive video Knowledge Hub and documentation. For 'Business' plans and above, we offer personalized onboarding sessions and live training workshops to ensure your team hits the ground running.

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