Question 1

How does Syniq Ops integrate with my current tools?

Accepted Answer

Syniq Ops is built with an API-first architecture, allowing seamless integration with over 4000+ apps via Zapier, as well as native integrations for Quickbooks, Xero, Slack, and Google Workspace. We believe in being the central nervous system of your operations, not an isolated island.

Question 2

Is my data secure with Syniq?

Accepted Answer

Absolutely. We employ bank-grade 256-bit AES encryption for all data at rest and in transit. our infrastructure is hosted on SOC2 Type II compliant servers, and we implement strict zero-trust access controls. You own 100% of your data, always.

Question 3

Can I upgrade from a standard plan to custom software later?

Accepted Answer

Yes, this is a common path for growing agencies. You can start with our standard Syniq Ops platform to standardize your workflows. When you hit scale and need unique proprietary features, our Custom Software team can build bespoke modules that plug directly into your existing Syniq environment.

Question 4

What makes Syniq different from other ERPs?

Accepted Answer

Traditional ERPs are clunky, expensive, and require months of training. Syniq Ops is designed with a 'consumer-grade' UX, meaning it feels like using your favorite modern app. Plus, our AI agents actively work for you—chasing invoices and organizing files—rather than just storing data.

Question 5

Do you offer support for setup and onboarding?

Accepted Answer

All plans come with access to our extensive Knowledge Hub and video tutorials. Enterprise and Custom plans include a dedicated Success Manager who handles data migration, team training, and workflow design to ensure you get value from Day 1.

Question 6

How does Syniq handle data migration from legacy systems?

Accepted Answer

We understand that data migration is a critical concern. Our team provides specialized migration services to transfer your historical data from Excel, Quickbooks Desktop, or other legacy ERPs directly into Syniq Ops with zero data loss.

Question 7

Is Syniq Ops compliant with South African tax laws (SARS)?

Accepted Answer

Yes, Syniq Ops is fully localized for the South African market. We support VAT inputs/outputs, automated tax invoice generation compliant with SARS requirements, and seamless export formats for eFiling.

Question 8

Can I use Syniq for multi-currency invoicing?

Accepted Answer

Absolutely. Syniq Ops supports multi-currency invoicing and expense tracking depending on your plan. Exchange rates are updated daily, allowing you to bill international clients in USD, EUR, or GBP while reporting locally in ZAR.

Question 9

What happens if I need a feature that isn't currently available?

Accepted Answer

We ship updates weekly based on user feedback. However, if you have a specific, urgent requirement, our Custom Software division can build a proprietary module for you that sits on top of the Syniq core, giving you the best of both worlds.

Question 10

Is there a limit to the number of users or clients?

Accepted Answer

Our 'Growth' and 'Enterprise' plans offer unlimited client profiles. User seats are tiered based on your subscription level, but you can always add additional seats as your team expands without needing to migrate to a new platform.

Question 11

How often is the software updated?

Accepted Answer

We are constantly improving Syniq Ops. Minor updates and bug fixes are deployed daily, while major new features are released every two weeks. All updates are automatic and free—you will never be stuck on an 'old version'.

Everything you need to know.

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